When to arrive: Please arrive 10 minutes prior to the start of class. Regardless of when you arrive, lessons will begin and end at the scheduled time. We understand there are unforeseeable circumstances, but to keep everyone else’s lessons on track, we need to stick with our timeline and cannot offer extensions on classes or refunds for late arrivals.

Missed classes/Sick policy: We will offer make up classes, upon availability, as long as we receive an email with at least 24 hours notice. We will not offer a make up lesson for a missed class or if canceled within 24 hours.

If lessons are cancelled by Swim - On Deck, you will be notified as soon as possible and will be provided a make up lesson.

Unfortunately, we cannot offer refunds.

Payment: You will be charged when booking your class(es) online in advance. We only accept electronic payments. We do not offer refunds.

Swim Diapers: Children under 2.5 years old or not 100% potty trained are required to wear 2 swim diapers. They need a reusable swim diaper first and a Happy Nappy over that. Without both swim diapers, the child will not be allowed in the pool for the lesson and will be considered a missed class. No refund.

Safety: All children must be accompanied by an adult when dropping off and picking up from their lessons. You must remain on the Riverhouse Lodge premises for the duration of the child’s lesson and follow all pool rules.

Class Schedules: All classes are scheduled on a half hour basis. Within the 30 minute period there will be time allotted for swimmers to get in/out of the pool during the transition of classes.